When tech breaks, a patient human fixes it with you.
Get calm, plain-English guidance from a verified IT expert who stays with you until it is solved — by phone or chat, on your schedule.
Live Expert Chat
Lena • Device Specialist
Three simple steps to get calm, professional tech help.
Share your question
Tell us what is happening in plain language. No tech jargon needed.
Match with an expert
We pair you with an approved IT expert who has solved this before.
Get calm guidance
Chat or talk on the phone. Clear steps, patient explanations, and safe payments.
Designed for non-technical adults and seniors who want patient, secure help.
Real feedback from people who wanted clear, calm tech help.
“They slowed down, explained things clearly, and fixed my Wi‑Fi without making me feel silly.”
“Fast, friendly, and I knew my payment was safe. The expert called within minutes.”
Clear answers before you start.
Who are the experts?+
Every expert is identity-verified, experienced in consumer tech support, and reviewed for clarity and patience.
Is my payment safe?+
Payments are processed securely. Charges only proceed once your call or chat is completed.
Do you use AI voice calls?+
No. Calls are with a real, approved IT expert. We never use AI voices to handle your issue.
Can I switch between chat and phone?+
Yes. Start in chat and move to a call, or begin with a call if you want faster resolution.
Start your question now
Choose chat or phone. You will only speak with a verified human expert.
Prefer a guided experience?
Use the JakeKnowsIt Assistant
We will ask a few questions, match you to a real expert, and set up chat or a phone call.